[Rhodes22-list] Nabble and Computer Help Desk...

[Tootle]

Michael,
       Your post reminded of this exchange:

This is a true story from the WordPerfect helpline. Needless to say, the
help 
desk employee was fired; however, he/she is currently suing the Word Perfect 
organization for "Termination without Cause." 
Actual dialogue of a former WordPerfect Customer Support employee with a  
caller: 

Customer Support: "Ridge Hall computer assistant; may I help you?" 
Caller: "Yes, well, I'm having trouble with WordPerfect." 
CS: "What sort of trouble?" 
C: "Well, I was just typing along, and all of a sudden the words went 
away." 
CS: "Went away?" 
C: "They disappeared." 
CS: "Hmm. So what does your screen look like now?" 
C: "Nothing." 
CS: "Nothing?" 
C: "It's blank; it won't accept anything when I type." 
CS: "Are you still in WordPerfect, or did you get out?" 
C: "How do I tell?" 
CS: "Can you see the C: prompt on the screen?" 
C: "What's a sea-prompt?" 
CS: "Never mind. Can you move the cursor around on the screen?" 
C: "There isn't any cursor, I told you, it won't accept anything I type." 
CS: "Does your monitor have a power indicator?" 
C: "What's a monitor?" 
CS: "It's the thing with the screen on it that looks like a TV. Does it have  
a little light that tells you when it's on?" 
C: "I don't know." 
CS: "Well, then look on the back of the monitor and find where the power
cord 
goes into it. Can you see that?" 
C: "Yes, I think so." 
CS: "Great. Follow the cord to the plug, and tell me if it's plugged into
the 
wall." 
C: ".......Yes, it is." 
CS: "When you were behind the monitor, did you notice that there were two  
cables plugged into the back of it, not just one?" 
C: "No." 
CS: "Well, there are. I need you to look back there again and find the other  
cable." 
C: ".......Okay, here it is." 
CS: "Follow it for me, and tell me if it's plugged securely into the back of  
your computer." 
"I can't reach." 
CS: "Uh huh. Well, can you see if it is?" 
C: "No." 
CS: "Even if you maybe put your knee on something and lean way over?" 
C: "Oh, it's not because I don't have the right angle - it's because it's  
dark." 
CS: "Dark?" 
C: "Yes - the office light is off, and the only light I have is coming in  
from the window." 
CS: "Well, turn on the office light then." 
C: "I can't." 
CS: "No? Why not?" 
C: "Because there's a power outage." 
CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you  
still have the boxes and manuals and packing stuff your computer came in?" 
C: "Well, yes, I keep them in the closet." 
CS: "Good. Go get them, and unplug your system and pack it up just like it  
was when you got it. Then take it back to the store you bought it from." 
C: "Really? Is it that bad?" 
CS: "Yes, I'm afraid it is." 
C: "Well, all right then, I suppose. What do I tell them?" 
CS: "Tell them you're too stupid to own a  computer."




Ed K
Greenville, SC, USA
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